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Shipping Information:

At VeerVastra, we provide free shipping to our customers located anywhere in India.

We typically ship orders within 24 to 48 hours of receiving them. Once shipped, you can expect delivery within the next 3 to 5 business days.

We ship our orders via reputed courier service providers like Delhivery, Shadowfax, Xpressbees, etc. In case our courier partners do not provide shipping facilities for prepaid orders, we dispatch them via another courier service.

If you do not receive your order within 7 days of placing it, please contact us via WhatsApp at +91 6395472280.

Shipping Disclaimer

Due to factors that commonly affect shipments, such as weather delays, holidays, and operational disruptions, we are unable to guarantee shipping times.

Currently, we do not fulfill orders for shipping addresses beyond the boundaries of India, and we reserve the right to cancel those orders.

Important Notice

We are not responsible if a package is undeliverable due to missing, incomplete, or incorrect destination information. Costs to reship the package will be invoiced to the customer.

VeerVastra is not responsible for destination country tax and/or duty charges that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country prior to ordering.

Failed Delivery, Order Refusal & RTO Policy

If the order reaches your destination pincode and:

  • The customer refuses to accept the package.

  • The customer cancels the order using the delivery OTP after dispatch.

  • The customer is unavailable or repeatedly fails to accept the delivery, resulting in the order being returned to VeerVastra (RTO).

The following conditions will apply:

  1. Shipping Charges Deduction: In case of an RTO due to the above reasons, the actual shipping and delivery charges paid by VeerVastra for that order will be deducted from the refundable amount.

  2. Partial Payment Orders – NON-REFUNDABLE: For orders placed through our Partial Payment (Pay Now, Rest on Delivery) option, the initial partial payment is strictly non-refundable if the customer cancels, refuses delivery, or fails to accept the shipment.

  3. Refund Processing: Any eligible refund will be processed only after the returned shipment is received at our office and inspected.

PLEASE NOTE: If no delivery attempt is made by the courier partner despite the customer being available and willing to accept the order, the above customer-refusal conditions will not apply. Please contact our support team for assistance.

Return Fee & Pickup Availability

A nominal RETURN HANDLING FEE OF ₹50 PER ITEM is applicable when submitting a return request. This fee covers reverse pickup and return processing charges.

PLEASE NOTE:

  • Reverse pickup service is subject to courier availability in your area. If pickup service is unavailable at your location, you will be required to send the product to our return address yourself through India Post or any nearby courier service.

  • In such cases, the customer will be responsible for arranging and paying the self-shipping charges.

  • SELF-SHIPPING REIMBURSEMENT LIMIT: ₹100 MAXIMUM PER RETURNED ITEM. If you ship the returned product yourself, VeerVastra will reimburse shipping charges up to a maximum of ₹100 only, subject to valid courier receipts or proof of payment. Any amount exceeding ₹100 will be borne by the customer.

  • KEEP YOUR COURIER/POSTAL RECEIPT AND TRACKING DETAILS until your return or exchange has been successfully completed.

  • Please ensure the product is SECURELY PACKED before shipping it back to us.

By placing an order with VeerVastra, customers acknowledge and agree to the above shipping, delivery, return, cancellation and refund terms and conditions.