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Return & Exchange Policy
At VeerVastra, we strive to provide a smooth and hassle-free shopping experience.
Return & Exchange Window
We have a 3-day return and exchange policy, which means you have 3 days after receiving your item to request a return or exchange.
To be eligible for a return or exchange, your item must be:
- Unworn and unused
- In the same condition that you received it
- With all original tags attached
- In its original packaging
- Accompanied by proof of purchase
How to Request a Return or Exchange
To initiate a return or exchange, please visit:
https://veervastra.in/apps/return_prime
Once your request is reviewed and approved, you will receive instructions regarding the next steps.
Items sent back without first requesting a return or exchange through the portal will not be accepted.
Return Address
VeerVastra
Near Shubham Kitchen Center,
Khair, Aligarh, Uttar Pradesh – 202138
Damages and Incorrect Items
Please inspect your order upon receiving it. If the item is defective, damaged, or if you receive the wrong item, contact our support team immediately so we can evaluate the issue and resolve it promptly.
Exchanges
We offer free exchanges with no additional charges.
Once your exchange request is approved, the replacement product will be dispatched and delivered within 7–10 working days.
Return Fee
A nominal ₹50 return handling fee is charged at the time of submitting a return request. This fee covers reverse pickup and processing costs.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Customized or personalized products
- Gift cards
- Clearance or sale items
If you have any questions regarding a specific product, please contact us before placing your order.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved:
- The refund will be processed to your original payment method.
- Refunds are typically credited within 3–5 working days after approval.
- Depending on your bank or payment provider, it may take additional time for the refunded amount to reflect in your account.
Contact Us
For any questions regarding returns, exchanges, or refunds, please contact our customer support team through the support options available on our website.
