Return & Exchange Policy

At VeerVastra, we strive to provide a smooth and hassle-free shopping experience.

Return & Exchange Window

We have a 3-day return and exchange policy, which means you have 3 days after receiving your item to request a return or exchange.

To be eligible for a return or exchange, your item must be:

• Unworn and unused
• In the same condition that you received it
• With all original tags attached
• In its original packaging
• Accompanied by proof of purchase

How to Request a Return or Exchange

To initiate a return or exchange, please visit:

https://veervastra.in/apps/return_prime

Once your request is reviewed and approved, you will receive instructions regarding the next steps.

Items sent back without first requesting a return or exchange through the portal will not be accepted.

Return Address

VeerVastra
Near Shubham Kitchen Center,
Khair, Aligarh, Uttar Pradesh – 202138

Damages and Incorrect Items

Please inspect your order upon receiving it. If the item is defective, damaged, or if you receive the wrong item, contact our support team immediately so we can evaluate the issue and resolve it promptly.

Exchanges

We offer free exchanges with no additional charges.

Once your exchange request is approved, the replacement product will be dispatched and delivered within 7–10 working days.

Return Fee & Pickup Availability

A nominal return handling fee of ₹50 per item is applicable when submitting a return request. This fee covers reverse pickup and return processing charges.

Please note: Reverse pickup service is subject to courier availability in your area. If pickup service is not available at your location, you will be required to send the product to our return address yourself through India Post or any nearby courier service.

In such cases, the customer will be responsible for arranging and paying the self-shipping charges.

Please make sure to securely pack the product and keep the courier/postal receipt and tracking details until your return or exchange has been successfully completed.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Customized or personalized products
• White colour T-shirts (due to hygiene and quality control reasons)
• Gift cards
• Clearance or sale items

If you have any questions regarding a specific product, please contact us before placing your order.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved:

• The refund will be processed to your original payment method.
• Refunds are typically credited within 3–5 working days after approval.
• Depending on your bank or payment provider, it may take additional time for the refunded amount to reflect in your account.

Contact Us

For any questions regarding returns, exchanges, or refunds, please contact our customer support team through the support options available on our website or WhatsApp us at 6395472280.